Frequently Asked Questions
Helpful answers to common questions.
Can I cancel my policy and get a refund?
Because our process is fully electronic you are immediately enrolled into our system and your certificate is e-mailed to you immediately, consequently, we cannot refund anyone for their membership dues, because you are instantly covered. Also, in the agreement that you sign as part of the application states: "All fees paid to Hands On Trade Association in relation to this application are non-refundable."
Can I sign up via regular mail?
No, because our process is fully electronic. The only way that you can sign up for the plan is through the internet. We will not accept any mail-in applications or take any applications over the phone. This is one of the measures we've taken to make it easier for you, so you can get your insurance benefits as soon as possible.
How do I add others to be insured?
To add an additional insured (only a business which you are working at or a landlord which you are renting space from) to your insurance, click on the 'add additional insured button.' Fill out all fields, including those you're not sure about. When in doubt, enter your own information. If there are any errors on your application, the system will instruct you what they are and how to fix them. If you are a renter, please enter your landlord as an additional insured, not another therapist. Note: the "additional insured" CANNOT be another therapist.
What happens after I sign up?
How do I get my certificate of insurance and my website?
It all comes via E-mail. You will receive an E-mail Confirmation within minutes of signing up.
Keep this E-mail Confirmation for future reference and use.
When you open the E-mail Confirmation it will have three attachments and a link to the member login page.
Attached to this E-mail you will find:
- Your certificate of insurance. Use this document as your proof of insurance.
- Your certificate of membership with the Hands On Trade Association.
- A copy of the insurance policy. This document is approximately 30 pages.
On the Member Login Page you will be able to:
- Review or change your personal or payment information.
- View or print your certificate of insurance, the 30 page policy, or member certificate.
- Add an additional insured.
- Access your personal website and additional business tools.
- Renew your membership.
How do I make changes to my account?
Go to the Member Login Page to access your personal account information. Visit www.HandsOnTrade.com
Login with your E-mail address as username and certificate number as password. See info above.
Is the Internet sign-up process safe and secure?
Yes - Our web site is a secure site. Have no fear about adding your credit or debit card information on the application. When you are putting your credit or debit card information on to the application make sure that you are not putting any spaces or dashes between the numbers or the order will not go through.
What will my certificate look like?
If format, capitalization and spelling are important to you, be sure you enter it the way you want to see it on your certificate.
When does my coverage take effect?
Instantly - Once you have filled out the application, click the 'signup' button. If you get a 'Thank You' message, your order has gone through and you have instant coverage with the Hands On Trade Association. Then check your E-mail for more details. Important point. Make sure that you double check the E-mail address that you have put down on the application. All of your information will be sent in this E-mail and nothing will be sent to you in the mail. If you enter an inaccurate E-mail address you will not receive your information.
Why am I getting errors on the application?
Make sure that you are entering the information exactly as indicated on the application.
Remember to "Save" any changes you make before finishing the application.